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You can pay for the goods purchased on the website massport.it through several payment methods. Feel free to choose the one you like best in the final phase of your order.
(*) We will proceed with your order only once we receive the confirmation of your payment by bank transfer. This may take from a minimum of 2 to a maximum of 7 working days: this processing time does not depend on Mass Srl and may differ according to the credit institutions involved in the transaction.
Once we receive your payment, we’ll handle your order (usually this will take one business day) and arrange the shipment according to the shipping method you chose during the purchase phase, within the timetable below.
Please note: If no payment is received within 7 days from the date of your order, this will be canceled.
ESTIMATED TIMES (*)
GLS – Express Courier
7.90€ on orders below 59.90€
FREE on orders over 59.90€
1 - 3 business days
Pick up at our headquarters
1 business day - You can withdraw from the day after we receive your order
(*) In any case, these are estimated times that may be delayed, or even advanced, based on a number of factors, such as the packing time, the shipping destination (for smaller islands and other impervious or not easily reachable locations, the delivery may take a few more days) or for any other reason not depending on Mass Srl, which under no circumstances may be held responsible for any delay over the dates stated above.
Shipping abroad (outside Italy) is done exclusively via express courier. Shipping costs are listed below. Delivery times may vary considerably depending on the country of destination.
COUNTRIES OF DESTINATION
GLS – Express Courier
14.52€ on orders below 120.00€
FREE on orders over 120.00€
Austria - Belgium - France - Germany - Spain - The Netherlands - United Kingdom - Ireland - Hungary - Greece - Cyprus
We’re interested in the full satisfaction of our customers, so if you are not entirely satisfied with the product you purchased, you are entitled to return it and receive the refund.
According to the terms of the General Sales Conditions, the customer is allowed to return the products received within 14 days from the date of their delivery without any obligation to state reasons.
In order to return the products purchased on the website massport.it simply follow the steps below.
If you want to cancel the sales contract with Mass Srl, just return the purchased products. The package containing the products to be returned can be dispatched via the same express courier used by Mass Srl or by any means of shipment of your choice. In any case, return shipment may only be made after filling out the online return form in the Customer Service area that generates the return number and after written permission (by email) by Mass Srl. In addition to filling out the online form, you can take the return procedure by making an explicit statement of your decision to withdraw from the sales contract properly completed and forwarded. Such notice may be sent by registered mail to Mass Srl, Via Strauss 84091 - Battipaglia (SA), Italy or by fax to +390828343921.
If the return is made after the allowed 14 days or if the item shows signs of wear and/or damage and/or is not returned in the original packaging, Mass Srl will not accept the return and will not make any refund. Returning garments is only accepted in the presence of the original label/card. Mass Srl does not take any responsibility for lost or missed shipments to wrong addresses. The products, which are included in their original packaging, must be returned to: Mass Srl, Via Strauss 84091 - Battipaglia (SA), Italy.
In case of a valid return under the General Sales Conditions, Mass Srl will refund the price of the returned goods within 14 days after receiving the product or the termination of the sales contract (shipping costs will be charged to the customer, unless otherwise agreed in written form between the parties). It is understood, however, that Mass Srl is obliged to refund only after receiving the returned products and checked their state.
Refunds will be made, whenever possible, using the same payment method as the purchase.
Please note: The right of withdrawal DOES NOT APPLY to customized goods.
These conditions for exercising the right of withdrawal are governed by Italian law and in particular by Legislative Decree no. 206 of the 6th September 2005, on the Consumer Code in Chapter I "Consumer Rights in Contracts".