GENERAL TERMS AND CONDITIONS OF SALE
The terms and conditions of sale (hereinafter "Terms") listed below on this page are valid for any order of our products (hereinafter "Products") made through the massport.it website (hereinafter "Site") and for all shipments in Italy and abroad of the Products thus purchased.
It is absolutely necessary to carefully read and fully and unconditionally accept these Terms to be able to proceed to the order. These Terms, together with the order confirmation, form an integral part of the sales contract concluded with Mass Srl (hereinafter "MASS") for the purchase of the selected Products. Any changes to the contract itself may only be accepted if expressly agreed in written form by both parties.
MASS reserves the right to modify, integrate or simply update these Terms at any time. They will always be accessible from the Site's home page and will be binding upon their online publication. Our customer service will always be available and may be helpful in any case of doubt or request for information.
1. PRODUCT INFORMATION
The information on the Products published on the Site, as detailed as possible and accompanied by product sheets with all the technical characteristics of the product itself (colorings, available sizes, images and/or drawings), must be considered in an entirely indicative way: color variations or other minor changes can always be found in the Products due to the use of different technologies for image capture and reproduction. MASS is not responsible for such variations and deviations.
Any information regarding the Products on the Site may be modified by MASS at any time and without notice. These modifications will obviously not adversely affect the orders already transmitted and which have already been accepted by MASS in the manner and in the forms referred to in the following art. 2. MASS also reminds you to pay close attention to the instructions for washing and storing the Products written on the labels. MASS can in no way be held liable for damage to the Products due to non-compliance with what indicated on the label.
2. HOW TO CONCLUDE AN ORDER
To purchase Products through our Site you must be 18 years old. Orders through our Site are permitted only to final consumers and not to retailers. It is your responsibility to ensure that the information provided to MASS at the time of order is accurate and complete. Once you have chosen the Products you want to purchase and complete the verification process, you will need to enter your personal details and choose a payment method. If you have already registered you will have to log into your account, otherwise you will have to register on the Site. By placing an order, you confirm that you’re aware of these Terms, accepts them unconditionally and undertake to observe them. Otherwise, the order can not be accepted.
You agree that your order is a purchase offer for the Products listed in it, absolutely non-binding for MASS, who is entitled at any time to reject an order without having to provide any explanation. After 7 working days without any confirmation, the order may be considered rejected. Failure to accept an order may depend on various causes, such as: incorrect personal information; unavailable products; error on the Site; incomplete order.
Once you’ve placed your order, you’ll be notified by email from MASS with a receipt containing the order number and the data of the ordered Products, in addition to delivery information. Acceptance of the order and the formulation of the Sales Agreement between MASS and you will not be effective until you receive from MASS a confirmation email with the shipment details (an email of order confirmation does not constitute acceptance of the order).
If MASS considers the order unsatisfactory or unacceptable for any reason, we’ll contact you via email or phone to attempt to correct wrong information, or suggest alternative Products in case of non-availability or error regarding the Products you selected. If these attempts fail, MASS will cancel the order or will deliver only the available Products and refund within 30 (thirty) days from the order the unavailable ones for which you’ve already paid.
3. PRODUCTS PRICE
The prices indicated on the Site are VAT inclusive and are expressed in Euro (EUR). MASS reserves the right to make changes to the price and to the Products themselves, before you have made your order. MASS reserves the right to change, limit or terminate any special offer or discount on Products at any time. For the delivery of the purchased Products, MASS applies variable shipping costs, which can be checked in the Shipping section. These delivery costs, if any, will be charged separately and added to the total amount of the order.
4. PAYMENT METHODS
In case we choose, or are required, in accordance with applicable law, to send or make available a tax invoice, MASS reserves the right to send or make the invoice available electronically (PDF) and the customer agrees to receive it in that format.
6. SHIPMENT AND TRACKING
Products can only be purchased if the shipping address is in the same country as the buyer and will be delivered to the address specified in the order. Products purchased through the Site may only be dispatched to countries where MASS has entered into commercial agreements with the courier, they are indicated in the appropriate section. The status of the order can be monitored by following the link in the email that our courier will send you as soon as the order is taken.
MASS will deliver the goods to the address you specified in your order. MASS delivers only at homes or offices. The deliveries are made on weekdays, excluding the midweek public holidays of the destination country. Shipment information and delivery times are indicated in the appropriate section. The estimated delivery times are absolutely indicative and do not represent binding deadlines. The procrastination of such times does not entitle the client to any kind of compensation.
8. RETURN OF PRODUCTS - RIGHT TO WITHDRAW
According to the Italian law, in particular art. 5 D.Lgs. 206/2005, regarding distance sales, you have the right to withdraw from the purchase contract for any reason and without providing any explanation. In order to exercise this right, you must send a written notice by registered mail within 14 calendar days from the date of receipt of the goods at the following address: Mass Srl, Via Strauss 84091 - Battipaglia (SA) - Italy. You can send the communication only after having notified your intention to the email address: email@example.com or by telephone at +39 0828 343921.
To exercise the right of withdrawal is necessary that:
1. You contact by email or phone our offices to express your will to avail of the right of withdrawal and to request a "Return Management Code" to be indicated in the registered mail in order to manage the product that will be back in our warehouse
2. You express your will to avail of the right of withdrawal in the manner described above
3. The purchased item is intact and returned in its original packaging, complete with all parts (including any documentation and accessories, such as user's manuals, etc.), indicating the "Return Management Code" outside the box.
Once returned to our warehouse, the returned item will be tested to evaluate any damage or tampering that is not caused by the transport. After checking the integrity of the goods, we will refund you the sum already paid up to and within 14 calendar days from the receipt of the registered letter, preferably via the same payment method you used when purchasing. Refund refers only to the price of the returned item. Any shipping costs are fully at your expense, unless otherwise agreed between the parties.
The right of withdrawal DOES NOT APPLY to customized goods.
9. LIMITATIONS OF LIABILITY
These Terms govern all obligations and responsibilities regarding the provision of Products. In cases not expressly referred to herein, MASS does not recognize any warranty, condition, or other terms that may be binding on the supply or delivery of the Products. MASS will inform you of any unanticipated event or in any event not to be accountable to our will, as soon as possible. Finally, MASS will undertake to fulfill its obligations as soon as possible. If such interruption exceeds 15 (fifteen) days, you will have the right to cancel the order with consequent refund of what you’ve already paid.
11. INTELLECTUAL PROPERTY
The copyright on all contents of the Site is and remains exclusive property of Mass Srl, as well as all the trademarks and distinctive signs found there, as well as on products and/or packaging. Reproduction, in whole or in part, as well as the modification or use of such marks, illustrations, images, logos, for any reason whatsoever, without the explicit written consent of MASS, is strictly prohibited. It is also strictly forbidden to use the trademarks, part or all of this Site on any other type of website or computer environment, unless you have a written consent from MASS. You are authorized to view, reproduce, print and download documents, audio and video materials found on the Site for personal, informational and non-commercial use only.
12. APPLICABLE LAW
These Terms are governed by Italian law and in particular by Legislative Decree no. 206 on the Consumption Code as amended in implementation of Directive 2011/83/EU, with specific reference to the rules on distance contracts.
For any question related to these Terms, our Products or the orders placed on our Site, you can contact our customer service at any time.